Terms and Conditions

Dental Designs, 3D Printed Products & Prosthetics

Last updated: 26 May 2026

Please read these Terms and Conditions carefully before using our website or services. By accessing or using our website, you agree to be bound by these terms.

Acceptance of Terms

By accessing or using the website of DiCeram Planning Centre (“we”, “us”, or “our”), you (“the User” or “Client”) agree to be bound by these Terms and Conditions. These terms apply to all dental design files, 3D printed products, bite plates, dental models, and any related services offered through our platform.

DiCeram Planning Centre and the User may be referred to collectively as “the Parties”.

Terms and Conditions of Use

These Terms and Conditions govern access to and use of the DiCeram Planning Centre website, including all content and services made available to users, whether provided by DiCeram Planning Centre, its users, or any third party.

Access to certain content or services may be subject to additional specific conditions, which will be communicated where applicable.

Modifications

DiCeram Planning Centre reserves the right to update or modify these Terms and Conditions at any time without prior notice. We recommend checking this page periodically. Continued use of the website following any changes constitutes acceptance of the updated terms.

Information and Services

DiCeram Planning Centre reserves the right to modify, update, or change the presentation and configuration of any information or services offered on the website at any time and without prior notice.

The User acknowledges that DiCeram Planning Centre may, at any time, interrupt, deactivate, or cancel any information or service. We will make reasonable efforts to ensure the availability and accessibility of the website, but temporary interruptions may occur for maintenance, updates, or relocation purposes.

Availability of Services

DiCeram Planning Centre does not guarantee continuous or uninterrupted availability of its services. We are not liable for any damages resulting from service unavailability due to force majeure, network errors beyond our control, or planned maintenance.

Where possible, DiCeram Planning Centre will notify users of any anticipated downtime and will work to restore services as quickly as possible.

DiCeram Planning Centre may, at its sole discretion, deny, suspend, or block access to users who do not comply with these Terms and Conditions.

Refunds, Exchanges and Design Edits

A summary of our refund, cancellation, and design edit terms is set out below. Full details are provided in our separate Refund and Cancellation Policy, which forms part of these Terms and Conditions.

6.1 No Refunds or Exchanges on Manufactured Items

We do not offer refunds or exchanges on manufactured items and designs. However, if an order was placed by mistake, you may request a cancellation within 24 hours of payment. A refund will be issued minus a 10% admin fee. Approved refunds will be paid into the Client’s account within 7 working days.

Cancellation requests must be submitted in writing via email within 24 hours of payment.
No refunds will be issued on any manufactured items once production has commenced.
No exchanges will be accepted on manufactured dental products, prosthetics, or 3D printed items.
Clients are responsible for verifying that all prescription details, measurements, and specifications are correct before submitting an order.

6.2 Design Edits

Each order includes a maximum of 2 (two) complimentary design edits per case. Please note:

Edit requests must be submitted clearly in writing via email or our designated communication channel.
Edits beyond the 2 included revisions may be subject to an additional fee.
Design edits do not apply to manufactured or printed items — only to the digital design phase.
Once a design has been approved and sent to production, no further edits can be made to that order.

Limitation of Liability

DiCeram Planning Centre does not guarantee or assume liability for any damages arising from the use of information, data, or services on the website, except where required by law.

DiCeram Planning Centre is not liable for any damages arising from services or content provided by third parties. All liability in such cases rests with the relevant third party.

User Obligations

The User agrees at all times to:

Use the website diligently and in good faith.
Not misrepresent their identity or impersonate any other user.
Use the website only for lawful, personal, and professional purposes.
Not use the website for activities contrary to the law, morality, or public order.
Not transmit, store, or distribute data or content that infringes on third-party rights or contains viruses or malicious code.
Not disseminate content that violates intellectual or industrial property rights.

The User agrees to indemnify and hold DiCeram Planning Centre harmless from any damages, sanctions, fines, or penalties arising from the User’s breach of these obligations.

Patient Data and Data Processing Agreement

DiCeram Planning Centre acts as the Processor of patient data communicated to us by Healthcare Professionals (“Clients”, “Potential Clients”, or “Healthcare Professionals”).

All Healthcare Professionals who register on our platform accept the conditions of data processing and are responsible for obtaining informed consent and image authorisation from their patients.

DiCeram Planning Centre, along with all employees, is obliged to:

Use patient data exclusively for the purpose for which it was provided. Data will never be used for personal or unrelated purposes.
Process data strictly according to the guidelines provided by the Healthcare Professional. DiCeram Planning Centre may share data with sub-processors only where necessary to fulfil the service.
Registered Healthcare Professionals granted access to services will act as sub-processors and must comply with the minimum data protection measures set out in this section.
Ensure that all individuals authorised to process personal data have agreed to maintain strict confidentiality and professional secrecy. This duty of confidentiality applies indefinitely.
Maintain a written record of all categories of processing activities.
Support Healthcare Professionals in fulfilling data subject rights, including rights of access, rectification, erasure, objection, restriction, portability, and rights relating to automated decision-making.

Data Subject Rights Requests

When a data subject exercises any of the rights listed above:

If the request is made to the Healthcare Professional, DiCeram Planning Centre must be notified by email within 5 working days.
If the request is made directly to DiCeram Planning Centre, the relevant Healthcare Professional will be notified within 5 working days.

Security Measures

DiCeram Planning Centre implements the necessary technical and organisational security measures to protect the confidentiality, integrity, availability, and resilience of all systems and services. These include:

Access controls and user management to ensure only authorised individuals access business systems.
A password policy requiring a minimum of 8 characters, including uppercase, lowercase, numbers, and special characters. Passwords are changed at least every 6 months. Accounts are locked after 10 failed login attempts.
Antivirus software and similar protective systems.
Firewalls and intrusion detection/prevention systems.
Physical access control to facilities where data is stored.
Audit logs of user activity and security events, retained for a minimum of 90 days.
Daily backups with a documented recovery process.
Regular software updates and security patches.
Encrypted connections (such as VPN) for remote access by employees.
Encryption of all patient health-related information.

Upon completion of services, DiCeram Planning Centre will securely remove personal data, unless retention is required by law or for the resolution of outstanding liabilities.

Security Breaches

DiCeram Planning Centre will notify the relevant Healthcare Professional within 72 hours of becoming aware of any security breach involving personal data. The notification will include, where available:

A description of the nature of the breach, including the categories and approximate number of affected individuals and data records.
Contact details of the Data Protection Officer or relevant contact person.
A description of the likely consequences of the breach.
A description of the measures taken or proposed to address the breach, including steps to mitigate any adverse effects.

Healthcare Professionals do not need to be notified where the breach is unlikely to pose a risk to the rights and freedoms of individuals.

Your Data Rights

As a data subject, you are entitled to exercise the following rights at any time:

Right to be Informed — to know how your data is collected and used.
Right of Access — to obtain a copy of your personal data held by us.
Right of Rectification — to correct inaccurate or incomplete data.
Right of Erasure — to request deletion of your data where processing is no longer necessary or lawful.
Right to Object — to object to processing based on your particular situation, including direct marketing.
Right to Restriction — to limit processing where data is inaccurate or processing is unlawful.
Right to Withdraw Consent — for marketing or profiling, without affecting prior lawful processing.
Right to Portability — to receive a copy of the data you provided to us in a usable format.

To exercise any of these rights, please send a written request to our Privacy Department at info@diceram.co.za, along with a copy of your identification document.

Personal Data and Privacy

All personal data provided by the User will be handled in accordance with our Privacy Policy, available on our website. DiCeram Planning Centre will not disclose personal data to third parties except where required by law or authorised by the data subject.

All staff members of DiCeram Planning Centre involved in data processing are bound by strict confidentiality obligations.

Links to Third-Party Websites

DiCeram Planning Centre is not responsible for the content, accuracy, or reliability of any third-party websites linked from our website. Links are provided for informational purposes only. Users access third-party content at their own risk.

Intellectual Property

All content, trademarks, logos, designs, documentation, software, and other materials on the DiCeram Planning Centre website are the exclusive property of DiCeram Planning Centre or their respective rights holders. All rights are reserved.

No licence or authorisation to use any content, data, or services is granted to the User. Creating hyperlinks to any part of the website without prior written consent from DiCeram Planning Centre is strictly prohibited.

Customers who submit scan data, STL files, or other digital assets confirm they hold the right to share these files and grant us a limited licence to use them solely for order fulfilment.

Communication

DiCeram Planning Centre may communicate with Clients via WhatsApp, email, and other digital channels to maintain an effective working relationship. If you prefer a specific communication method, please notify us and we will accommodate where possible.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Cape Town, South Africa.

All formal communications and notices to DiCeram Planning Centre must be made in writing and directed to:

DiCeram Planning Centre
Di-Ceram Lab cc
3rd Floor, De Waterkant Centre, 9 Somerset Road
Green Point, Cape Town, Western Cape 8001, South Africa
VAT: 4400190197

Email: info@diceram.co.za
Phone: +27 82 367 2264
Website: www.diceram.co.za